Terms & Conditions

Please read our Terms and Conditions of Sale prior to purchasing goods from our site:

• All prices are in Pounds Sterling. We reserve the right to change any advertised price before you place an order.

• All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be advised by email and given a full refund.

• Delivery is charged at the published rate.

• Deliveries will normally be made within 10 working days. You will be advised of any delay or if the item is not available.

• Payment can be made by most major credit or debit cards. Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

• In the unlikely event that your product is lost or damaged in transit please provide details by email using the website contact page. In the case of non-delivery please wait 10 working days from the date of your order in case it has been delayed. In the case of damaged goods please retain the product and contact us within 48 hours of receipt on our Order Enquiry telephone number.

SATISFACTION GUARANTEED
If the item is faulty, it must be returned to us for inspection and, if necessary, we will forward it on to the manufacturer for testing, before it is repaired or a refund is issued. We will reimburse postage charges for justified claims subject to receipt of the goods in the original packaging and including any accessories. Proof of postage charges incurred will be required. In the event the claim is not accepted, we will advise you of the reason in writing and if requested the goods will be returned to the you.

RETURNS
If the wrong size or style of rug is ordered we reserve the right to charge a handling fee of 15%, all special order products are non returnable, this includes the Thermatex range.

If you are not satisfied with your purchase we will issue a refund for the cost of the item. We need to be notified by e-mail within 7 working days beginning with the day after receipt of the goods and the product returned (at the customer’s expense) as soon as possible. The product has to be in its original packaging with any accessories, unsoiled and unused.

If we are informed after 7 days we will only issue a credit voucher and reserve the right to charge a handling fee of 15%. Credit notes are valid for 6 months from the date of issue.

If you exchange your purchase for something else a new carriage charge will incurred.

Please be prepared to provide the unique cart ID, invoice, transaction reference or order number specified in the order confirmation sent to your email address.

The exterior packaging for all returns should be clearly marked with our Return Reference (normally the customer ID or Invoice number) and returned to our returns department as instructed in oue e-mail

PLEASE NOTE: Due to health and hygiene hazards involved with the inspection of horse clothing, we regret we are unable to handle any item unless it is clean and dry (Health and Safety at Work Act 1974).

DATA PROTECTION
We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties.

CONDITIONS OF SALE
Title to the goods remains with the company until full payment has been received. The technical information given on this website is not binding and we reserve the right to alter specifications without prior notice when necessary.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS

VAT Registration Number:  GB 679 6536 69

Privacy Statement
We believe that your privacy is important. Your details will be used only to enable us to deal with your enquiry or request for information, and will not be disclosed to any other parties. We may also use this information to send you details of other offers which we think may be of interest.